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Customer Service

Orders
Product Availability
Rush Delivery
Order Status
Placing an Order
Payment and Sales Tax
International Orders
Terms and Conditions
Cancellations
Services
Contact Us / Studio Hours
Request a Print Catalog
Frequently Asked Questions
Security, Privacy & Copyright
Shipping
Shipping and Handling


PRODUCT AVAILABILITY
Orders are created and shipped on a first come first serve basis.
Our products usually ship in 10 business days and you must allow time for delivery. Please note that our shipping days are business days and do not include Saturday or Sunday.
If any items you have ordered are on a back order status, we will notify you by telephone or e-mail as soon as possible. Once your order has shipped you will receive a tracking number via email directly from UPS.

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RUSH DELIVERY
If you need your order shipped before 10 business days please contact our studio and we will respond with availability. Rush fees will apply. We will always do our very best to help you receive your order in time for a special occasion.


Please note: selecting expedited shipping will NOT rush process your order, it will only expedite the time it takes to deliver your product once it is shipped.

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ORDER STATUS
Click here to check the status of your order.

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PLACING AN ORDER
Order online 24 hours a day, 7 days a week.

Placing orders online is the fastest and easiest way for us to receive your order and is completely secure. If you are not comfortable with online ordering you may place a telephone order during studio hours at 972-353-0075. Please understand we are a small company and you may need to leave a message. A representative will return your call as soon as possible.

Studio Hours
Monday-Thursday from 9:30am - 4:00pm Central
Friday from 9:30 am - 1:30pm Central
We are closed on Saturday and Sunday.

We will be closed on the following Holidays:

Holiday Closing - December 22nd - January 2nd

Orders may still be placed on our website when we are closed and they will be processed when we return.

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PAYMENT AND SALES TAX
We accept Master Card, Visa and American Express.
Texas residents must pay applicable sales tax.
Your credit card will be charged to Just Wright Designs®, this is the parent company of Just Wright Boutique.

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INTERNATIONAL ORDERS
We do not ship outside the continental US or to Hawaii, Canada, Alaska or Puerto Rico.
Shipping to freight forwarding companies is welcomed and recommended for international shipping.

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TERMS AND CONDITIONS
When placing an order with Just Wright Boutique owned and operated by Just Wright Designs®, LLC you are commissioning a personalized work of art. Please verify that all the information you provide is correct. Due to the handcrafted nature of the work of art, you can expect slight variations in color and designs.
Personalized product sales are final and non-refundable.
To view our complete terms of sale click here.

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CANCELLATIONS
All of our products are personalized especially for you. For this reason, all sales are final and non-refundable.

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SECURITY, PRIVACY & COPYRIGHT
Just Wright Boutique owned and operated by Just Wright Designs®, LLC is committed to ensuring your privacy.

We will not share or sell names or any other information about our online customers. We gather information through online orders to improve your overall experience on our website. We also use Yahoo! Store technology that allows us to recognize what Internet Service Provider you are coming from when you visit Just Wright Designs®. In an effort to offer you the best and most current information, we may contact you with news abut new products, services, sales and events. All of these things are done for your benefit as a customer. All online transactions are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the internet in an encrypted (scrambled) form, and then decoded when it gets to our Yahoo! Store server. Click here for more information on privacy.

Copyright Notice All designs, artwork and graphics are original works and are protected by U.S. and international copyright laws. No page, text, graphic, plate design or artwork may be taken from this site or reproduced in any form by anyone. We have added the latest Embedded Digital Watermarking Technology that allows us to track images that have been copied. We have had to prosecute offenders so please respect our copyrights.

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CONTACT US / STUDIO HOURS
The quickest way to reach us is to submit a request via our customer service request form.

Studio Hours
Monday-Thursday from 9:30am - 4:00pm Central
Friday from 9:30am - 1:30pm Central
We are closed on Saturday and Sunday.

We will be closed on the following Holidays:

Holiday Closing - December 22nd - January 2nd

Orders may still be placed on our website when we are closed and they will be processed when we return.

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REQUEST A PRINT CATALOG
Our website was designed to be used as a catalog.
At this time we do not offer a paper catalog.

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SHIPPING AND HANDLING
Shipping and handling charges are determined by the total value of your order (see chart below). Shipping charges apply to the continental United States. We have the right to update and/or change shipping charges at any time. Please be aware that we cannot ship to a P.O. Box address.

2007 Ship Rates Within Continental US
Please allow time for delivery from the time your order is shipped.
Order Total UPS Ground 3 Day Select 2 Day
0 - 20.00 7.95 20.95 28.95
20.01 - 40.00 8.95 22.95 32.95
40.01 - 60.00 9.95 30.95 40.95
60.01 - 80.00 11.95 38.95 48.95
80.01 - 100.00 13.95 40.95 50.95
100.01 - 120.00 14.95 42.95 52.95
120.01 - 140.00 15.95 44.95 54.95
140.01 - 160.00 16.95 46.95 56.95
160.01 - 180.00 17.95 48.95 58.95
180.01 - 220.00 18.95 52.95 63.95
220.01 - 250.00 22.95 56.95 67.95
250.01 or more 26.95 60.95 72.95

Please note: We cannot ship to a P.O. Box or an APO/FPO box address.


Ground - Ground shipping charges apply to the continental U.S. and are determined by the total value of your order. Estimated shipping time is 5-7 business days from the time your order is shipped.

3 Day Select - 3rd Day Select shipping charges apply to the continental U.S. and are determined by the total value of your order. Estimated shipping time is 3-4 business days from the time your order is shipped.

Second Day Air - 2nd Day Air shipping charges apply to the continental U.S. and are determined by the total value of your order. Estimated shipping time is 2-3 business days from the time your order is shipped.

Selecting expedited shipping WILL NOT expedite production time.

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